Privacy Policy

1. Introduction

Welcome to EastArise Aesthetics. We are committed to protecting your personal privacy and maintaining the confidentiality of your health, medical, and clinical information. This Privacy Policy details how we collect, store, process, and protect your information when you visit our website, use our online booking forms, schedule consultations, purchase skincare products, or communicate with us through WhatsApp, email, or other methods.

By accessing our website, booking an appointment, or purchasing our products, you consent to the collection and use of your information as outlined in this Privacy Policy.

2. Information We Collect

To deliver premium clinic care, schedule consultation sessions, and process skincare product orders, we may collect the following types of information:

3. How We Use Your Information

We process your information in accordance with applicable laws in India for the following purposes:

• Appointment Scheduling: Setting up consultations, managing calendar allocations, and syncing bookings using systems like Microsoft Outlook Calendar.
• Clinical Assessments: Reviewing medical/lifestyle history to determine suitability for clinical aesthetic treatments.
• Customer Support: Managing inquiries, responding via email, and handling active WhatsApp support communications.
• Order Fulfillment: Processing payments, packaging, and shipping skincare products purchased through our online store.
• Notifications & Reminders: Sending automated booking confirmations, rescheduling updates, and clinic reminders.
• Marketing (Optional): Providing news on new treatments, promotions, or skincare guides (which you may opt out of at any time).

4. Third-Party Integrations & Data Transfers

We do not sell, trade, or rent your personal information. To facilitate secure, premium operational workflows, we integrate with trusted third-party providers:

• Microsoft Outlook Calendar: Used to schedule clinic appointments, allocate medical staff, and manage resource bookings.
• Payment Gateways: Safe payment processing of aesthetic packages and product purchases using industry-standard encrypted gateways.
• WhatsApp Business Services: Providing patient support, reminders, and updates directly to your mobile number.
• Delivery Services: Sharing shipping addresses with third-party logistics partners to deliver product purchases.

5. Data Security

We employ strict physical, electronic, and administrative safeguards to prevent unauthorized access, alteration, disclosure, or destruction of your personal and medical information. Access to clinical history and photos is strictly restricted to authorized medical and clinic personnel directly involved in your care program.

While we implement advanced security protocols (such as SSL encryption for data transfers), please note that no method of transmission over the internet is completely secure. We cannot guarantee absolute security for information transmitted to us online.

6. Medical Gallery & Before/After Photos

Photographs are critical for tracking aesthetic progress. Before and after photos are stored securely in your private patient file. We will only publish or share your before-and-after photographs on our website galleries or social media channels with your explicit, written consent. You have the right to revoke this consent at any point.

7. Your Rights & Access Controls

You have the right to:

• Request access to the personal and medical records we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your non-medical personal data (medical records must be kept for minimum statutory periods under Indian medical guidelines).
• Opt out of marketing communications.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with medical regulatory standards in India, resolve disputes, and enforce our legal agreements.

9. Children's Privacy

Our clinic treatments and online store are intended for adults. We do not knowingly collect personal or medical information from individuals under the age of 18 without explicit parental or legal guardian consent and supervision.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operational procedures, technology integrations, or legal compliance. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.